Hospitality and Training Manager at Kenny Hills Bakers
Badrillah Jeevan is currently the Hospitality, Customer Service, Employee Experience and Training Manager at Kenny Hills Bakers.
Highly Agile, Adaptable and Balanced as a Leader and able to manage priorities based on the needs of the customer, team and company are the common statements used to describe Badrillah Jeevan.
Jeevan was formerly the Customer Service Manager with Costa Coffee which oversaw the Customer Journey through multiple channels and engages with customer feedback, comments, suggestions, grievances as well as tasked with orchestrating Service Recovery and Remedial Action Steps and helps Create a Holistic Uplifting Customer Experience.
Prior to that he was brought in as the Training and District Manager which saw him recruit and develop a diverse pool of talents as part of the first team of managers to be trained and in turn train the pool of Baristas and Maestros which supported the set up and operations of their first 6 locations which kick started on the 31st July at Bangsar Shopping Centre which was quickly followed up by NU Sentral, Menara Allianz MRCB, Sunway Pyramid; its flagship store, Q Sentral and MCMC Tower 1, Cyberjaya.
Jeevan's passion for customer relationship, food and beverage and the cafe industry in Malaysia started 22 years ago where he was part of the pioneer batch team as a Barista with Starbucks Coffee Malaysia back in October 1998 and grew to a Store Manager opening up new markets namely Seremban 2, while taking over and turning around loss making stores whilst building the coffee culture with the last being in Mahkota Parade and Dataran Pahlawan, Melaka in 2005.
He then moved on to set up and operate a cafe at the HSBC, Global Support Centre Malaysia in Cyberjaya for 2 years in business development and marketing.
In 2008, Jeevan moved on to the Tourism Industry as an International Tour Leader for a decade handling multiple travel groups under Tourism Malaysia's banner of Mega Familiarisation projects which amongst others covered the F1 Race, Royal Floria Fest, The Putrajaya Hot Air Balloon Fiesta, Rainforest Music Festival and the ASEAN Celebrity Explore Quest Malaysia.
He is also currently facilitating a series of HRDF Training Programmes via Penjana ; Winning Customers Through Uplifting Customer Service for MSME and SMEs.
Jeevan's Ethos is; "Tenacity, Grit and Audacity of Hope."